Please review our list of
FREQUENTLY ASKED QUESTIONS
For fast help. Thanks :-)
You can also search this list by CTRL+F after you click on it.
Please look at that list, we get the same questions and put them here to help you fast!
The answer you are looking for may be at the above link.
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Contact us Quick Links,
CLICK BELOW on a topic!
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Hours of Operation
Our website is operating 24HRS/7 Days a week.
Office Hours are M-F 9 AM- 4PM Eastern Time.
Closed Weekends
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Need a shipping quote?
Add the items to the shopping cart.
Put in your zip code and get a shipping cost
without having to checkout.
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RETURNS:
For returns please refer to our returns policy at:
http://orthotape.com/returns.asp
RETURN PROCESS:
Submit the easy returns form CLICK HERE and a return authorization number
will be provided within 5 business days.
(Please allow up to 5 business days for an RA#.)
-Don't forget your order number and
full name so we know who you are. :-)
Allow up to 2-3 weeks to process the return for proper refund.
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TRACKING:
You can log in at: https://orthotape.com/login-st-order.asp
to view tracking and order status info.
Please allow up to 48 HRS prior to receiving a tracking number.
View our shipping policy at: http://orthotape.com/shipping.asp
If you have questions about shipping or tracking please use
the contact us feature at the bottom of the page.
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Currently we handle all inquires by our
Contact us feature at the bottom of the page.
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Hours of Operation
Our website is operating 24HRS/7 Days a week.
Office Hours are M-F 9 AM-11AM and 1PM-4PM Eastern Time.
Closed Weekends
Emails will be returned during those times.
CONTACT US:
Please provide enough information so we can address your request.
-Full Name and Company name if applicable.
-Phone number where you can be reached and a good time to call.
-Your 4 digit order number if you are asking about an order.
Other information that can help us, Order date, email address, tracking number.
Our staff is here to answer your emails quickly.
Monday-Friday 9AM-11AM and 1PM-4PM | 
