We’ll give your money back on any item returned within 7 days.
Click below to fill our return form:
We try our best to keep our customers happy with the return process. We need to have a policy that will be fair to all customers. Most companies offer, free shipping and returns, but they raise the prices to pay for it. This makes everyone have to pay for the returns of other customers. We feel it better to keep prices low for our customers and so do not inflate the prices to cover returns or exchanges. Shipping cost is a fee that goes directly to the shipper, UPS, FEDEX or USPS. It also pays for the cost of packing material, boxes, tape and other items needed to protect your shipment.
Order Errors- At checkout you answered a confirmation to the size or color and that you verified it was correct. Also each order is confirmed by email and sent directly to the customer email address. We ask in that email that you review your information right away and notify us of any errors. If the invoice shows what was shipped and the customer made either an order error or provided an incorrect shipping address. The customer will be responsible to pay for return shipping. In addition, the original shipping cost is non-refundable. We will send you a copy of the order you placed and ask that you also search your email for that email confirmation. Double check to see if you actually made an error and failed to correct it in time.
For bracing items, CAM WALKERS, ANKLE, Knee, Thumb, Wrist Braces and night splint items are hygenic and cannot be resold if they have been worn. If you have worn this item by law you cannot return it. If you simply tried them on and need to return due to size it is returnable. We examine all braces for wear prior to giving a refund. If the sole shows wear this item is non-returnable, we examine the sole with magnification. All bracing items are examined using scientific methods to determine if they have been worn longer than a few hours.
Time is counted from product arrival date at your door (see your UPS tracking) to the date you contact us by the above submission form.
After 7 days please observe the following restocking fees:
7-14 days 15% restocking fee.
15-30 days 20% restocking fee.
30-45 days 30% restocking fee.
Past 45 days, no refunds.
NOTE: We don't do exchanges of merchandise, only returns and refunds. If you need another size, place the order for the new item again and ship the wrong size or old item back to us. At checkout you confirmed your size choice. If you made a size error you will need to pay for the shipping again. UPS charges for shipping to you and for it to be returned. This is not worked into the cost of our products to provide a low cost product to the customer. Don't be fooled by other sites offering free returns and free shipping, you ultimately end up paying for it in the product price.
For casting items, should you receive a defective item, such as casting tape solid on arrival, you will need to return the dried up item as proof. We will reimburse you the cost of return shipping once proof is supplied.
The following exceptions below apply:
1. The original shipping cost was already paid to bring the item to you. UPS or FEDEX has already billed for their service and that money is not refundable. The original shipping cost is not refundable. (The exception to this is we made a mistake or you have a defective item. We will then gladly refund all of your money.) (Please note that Next Day and 2ND Day Air items will only be refunded at the ground rate for defective items.)
2. You pay the return shipping.
Please contact us for a Return Authorization number using the submission form. If an item is return without an RA# the restocking fee will be 25%.
3. When you return the item please ship it in a box with protective padding. Do NOT SHIP IT IN AN ENVELOPE EVEN IF IT IS PADDED. Some soft items get damaged and we cannot sell them again. If they arrive damaged we will let you know so you can claim against the shipping company. We are sorry there will be no refund for damaged returns. The postal service provides FREE BOXES. (We still need this even if it was our mistake or defective.)
4. If this is a bracing item (cam walkers, ankle, knee braces, ect.) Please return it unused in its original packaging. By law we can not take anything back if it shows signs of wear.
Defectiveness will be determined by the manfacturer.
Cast Saw Warranty USED CAST SAWS:
(30 Day return policy)- We will refund any saw, less original and return shipping, not working up to 30 days after purchase date. After 30 days from Purchase Date customer will be responsible for cast saw repairs. Item must be completely dead or non-functional for 30 Warranty return. Warranty is given as money back less original shipping. Customer must pay return shipping cost. Saws with vacuums may also diminish in sucking power, but must be completely non-functional for return. Used saws may diminish in power over time or show some wear and tear. Intentional damage will be noticed. Each saw is fully tested and in perfect working condition upon leaving our site. If damage occurs in shipping you must notify us right away of damage so we can claim the insurance with UPS. All saws are subject to inspection upon return. We may or may not carry replacement bags for vacuums or blades for cast saws.
NEW CAST SAWS HAVE 1 YEAR PARTS AND LABOR FROM DATE OF PURCHASE.
Please allow up to 2 weeks to process the refund.
Please provide tracking via email to the address above to verify the return.
