At checkout, we provide notice a customers has up to 30 mins. to cancel an order after they hit order submit. After this time, we will not be able to cancel any orders. You will need to pay to return the item. Refusing delivery is not a free return. It is the same cost to ship to the customer and will be deducted from your refund. Both to and return shipping costs will be deducted from the refund.
Please allow up to 24 hrs (1 business day) for processing of your order BEFORE the item ships. You will get a notice when the item has been shipped.
For information on shipping and transit time frames. Please see the following shipping company websites:
www.ups.com
www.fedex.com
www.usps.com
*Saturday Next Day air is not available. Orders placed on Friday for Next day air will not be delivered until the following Monday (the next business day). Air packages from UPS are only delivered on Business M-F days.
** Please allow 24 hrs from time of order for your item to be shipped and picked up by UPS, FEDEX, or USPS. Count from the PICK UP TIME on the tracking for your ship times as we pack up items at night, but they are not picked up until the next business day. Please note delays due to volume can occur. We do not guarantee when we will ship an item out.
** Please note, we do not guarantee processing time or when an item is shipped out. Shipping refunds for faster shipping are based upon FEDEX or UPS policy from the time they pickup the item. Please see your tracking# to see when the item was picked up by the driver. The pick up day is not counted in the shipping time. See their transit times by going to their websites above. Also note, weather delays are not covered by UPS and FEDEX shipping policy. Please see their website for more info.
Lost package notice and requirement.
Due to increased internet fraud from false claims of not receiving a packages. If your tracking shows the package was delivered to your address. SuppliesCentral / Orthotape.com now requires you to sign a form from the UPS driver indicating that you have not received your packages. If the item was shipped by the Postal Service USPS, we require you to obtain a signature from the your post person for proof of item not delivered. This is required if your item is showing it was delivered to your address by the tracking report.
If you get an ERROR TRACKING INVALID. It is because the link is not working. You will need to go to www.ups.com or www.usps.com and actually type in the tracking number.
For our bracing items, this tracking and ship update is actually provided about 24hrs after your order has already shipped. So your order may have shipped 1-2 business days ago and we are just updating our tracking records. Please check your tracking number to see the exact date your order is/was shipped.
You can get a tracking number by logging into your account at:
https://orthotape.com/login-st-order.asp
Shipping addresses are provided by the customer or loaded from an address they have stored in their Paypal account or an address they have stored in our system. Customers are asked to confirm the shipping address by typing a "y" at checkout. Customers may choose to abbreviate or not provide a description to their street address. A descriptor to an address is the type of street, ex. Drive, Lane, Circle etc. If a customer provides an abbreviated address or an incorrect address. We will not be held responsible for a late UPS Air package or a returned package due to an incorrect address provided by the customer. Should this occur, the shipping cost to the customer and the return shipping cost will be deducted from the refund.
Some items may get a free upgrade to USPS Priority Mail Shipping. We do not know which orders will get this upgrade as it is based upon weight, size, and customer loyalty. Those tracking numbers show USPS# and can be tracked at www.usps.com
Some items will not have tracking numbers automatically sent.
Please review our shipping/returns policy at:
http://orthotape.com/shipping.asp
http://orthotape.com/returns.asp
http://orthotape.com/UPS_SHIP_TIME.asp
FEDEX TRACKING: http://www.fedex.com
Standard Overnight, 2ND DAY and 3 DAY Express Saver are only in transit on BUSINESS DAYS. THESE ITEMS ARE NOT DELIVERED ON SATURDAY or SUNDAY. Saturday and Sunday are not counted in the ship time. See www.fedex.com or www.ups.com for more information. Example, if your order ships on Friday (picked up by shipper) using Standard Overnight or Next Day Air it will arrive the next business day, MONDAY.
INTERNATIONAL SHIPPING
Express to your Country is approximately 4-6 business days.(rural shipments expect up to 8 business days.)
Priority is 6-10 business days
(rural shipments expect up to 15 business days.)
NOTE: Your country may charge a customs import tax for your items.
NOTICE: International customers are responsible for customs import tax. Non-payment of any tax will occur in the item being destroyed as the items returning to us with return shipping cost is more than the value of the product. If after 3 attempts you do not pickup your package or you do not pay the customs tax. NO REFUND will be issued to you. Your item will be destroyed by the shipper.
