Frequently Asked Questions
What is fiberglass cast tape?
Fiberglass cast tape (also called fiberglass casting tape) is a strong, lightweight material used to make modern orthopedic casts. For a full explanation of how it works, sizes, and waterproof options, see our Fiberglass Cast Tape Guide.
Product Information
What is fiberglass casting tape, and how is it used?
Fiberglass casting tape is a medical-grade material used to create casts for broken bones and fractures. It is a lightweight, water-resistant alternative to traditional plaster casting material. When activated with water, its moisture-curing resin hardens to create the rigid support and immobilization prescribed by a healthcare professional. Fiberglass casts require appropriate padding or an approved waterproof liner system, depending on their intended use.
What makes your fiberglass casting tape different from others?
Our fiberglass casting tape products are selected for their combination of strength, lightweight construction, conformability, and efficient setting characteristics. The woven casting material allows trained healthcare professionals to mold the cast to the required shape before the resin hardens. Available specifications, colors, working times, and handling characteristics vary by manufacturer and product. Please review the individual product listing for details.
How long does the casting tape take to set?
Many moisture-activated fiberglass casting tapes begin setting within a few minutes of application. Working time, initial setting time, and the time required before weight-bearing or other activity vary by manufacturer, product, water temperature, and application conditions. Always follow the manufacturer's instructions and the treating healthcare professional's guidance.
Is your casting tape latex-free?
Latex content and material specifications can vary among casting tape manufacturers and product lines. If you have a latex allergy or sensitivity, please contact help@orthotape.com with the product name or SKU before ordering so the applicable manufacturer's material information can be reviewed. Do not assume that every casting product or included accessory is latex-free.
What sizes and colors are available?
We offer fiberglass casting tape in various widths to accommodate different body parts and patient sizes. Please check our fiberglass casting tape collection for current size availability and color options.
Application & Use
Who can apply fiberglass casting tape?
Fiberglass casting tape should be applied by appropriately trained healthcare professionals using accepted orthopedic casting techniques. Proper assessment, positioning, padding, application, and follow-up are essential for safe immobilization and patient care.
What supplies are needed for cast application?
Depending on the type of cast, application may require fiberglass casting tape, stockinette, appropriate cast padding or waterproof liner, protective gloves, water, and suitable application tools. Cast-removal equipment, including a specialized cast saw when appropriate, should be used only by trained personnel. Always follow the manufacturer's application instructions.
Can patients get the cast wet?
Fiberglass casting tape itself is water-resistant, but that does not automatically make the completed cast waterproof. Traditional cast padding can retain moisture against the skin. A cast intended for bathing or swimming must use an appropriate waterproof liner system and be applied according to the manufacturer's instructions. Water exposure should be approved by the treating healthcare professional, and the patient should follow all cleaning, drainage, and drying instructions.
How is the cast removed?
Casts should be removed by appropriately trained healthcare professionals using suitable cast-removal equipment. Specialized cast saws are designed for orthopedic cast removal, but improper use can still cause injury. Never attempt to cut off or remove a rigid orthopedic cast at home without medical supervision.
Ordering & Shipping
Who can purchase your fiberglass casting tape?
Many of our products are available to individual customers as well as hospitals, orthopedic practices, clinics, urgent care centers, athletic training facilities, and other healthcare organizations. Certain professional-use or restricted products may require additional verification or appropriate professional credentials before an order can be fulfilled.
What are your shipping options?
Available shipping methods and charges are shown during checkout based on the destination, product, fulfillment location, and selected service. UPS expedited services may be available for eligible shipments. For large or recurring institutional purchases, please contact sales@orthotape.com to discuss shipping requirements. View our full Shipping Policy.
When will my item arrive, and how long does shipping take?
Delivery time depends on both order-processing time and carrier transit time. These are separate stages of fulfillment.
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Order processing and warehouse location
OrthoTape products may ship from our own warehouse, a manufacturer, distributor, or another authorized fulfillment location. Most in-stock orders are expected to ship within 1–2 business days unless a different processing timeframe is disclosed. Some products, including manufacturer-fulfilled and specialty items, require additional processing. A product's stated processing timeframe should be reviewed before ordering.
If a warehouse ZIP code is listed on the product page, it can help you estimate carrier transit time. The exact shipping location and shipment date should not be assumed unless confirmed.
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Carrier transit time
Carrier transit begins after the package is handed to the carrier, not when the order is placed or a shipping label is created.
UPS Next Day Air generally provides one-business-day transit after carrier pickup, while UPS 2nd Day Air generally provides two-business-day transit, subject to the applicable service, destination, operating schedule, and carrier terms.
For an approximate UPS transit estimate, you can consult the UPS transit map when the shipping ZIP code is known. Transit estimates are not confirmation of a particular order's dispatch or delivery date.
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Expedited and time-sensitive orders
Selecting Next Day Air or 2nd Day Air does not automatically guarantee same-day warehouse processing, same-day shipment, or delivery one or two days after the order is placed. Orders may require additional manufacturer processing, availability confirmation, or verification.
Business-day transit generally excludes weekends and applicable holidays. Actual delivery timing depends on carrier pickup, service availability, and other shipment conditions.
If you need an item by a specific date, please email help@orthotape.com before ordering so we can review the product's processing requirements and available shipping options.
For complete requirements, exceptions, and shipping terms, please read our Shipping Policy.
Do you ship internationally?
Yes, we ship eligible products to many international destinations. Available shipping methods, rates, and destinations are determined during checkout. International orders may be subject to customs inspections, import duties, taxes, brokerage charges, medical-device restrictions, and other destination-country requirements. Delivery times can vary, especially when customs clearance is involved. Learn more about international shipping.
How can I track my order?
Once your order ships, you will normally receive a shipping confirmation with tracking information. Tracking updates may take time to appear after a label is created and the carrier receives the package. You can also review your order through your OrthoTape account. If you need help with a delayed or missing shipment, email help@orthotape.com with your order number.
Do you offer bulk or wholesale pricing?
Yes. We offer pricing options for qualifying bulk purchases, hospitals, healthcare systems, clinics, educational institutions, and wholesale customers. Contact sales@orthotape.com with your product list, quantities, and purchasing requirements to request a quote.
Returns & Quality
What is your return policy?
We want you to be satisfied with your purchase. Eligible products may be returned within 60 days of delivery, subject to the condition requirements and any product-specific restrictions disclosed at purchase. Ordinary voluntary returns generally require the merchandise to remain unused and in its original condition. Returned merchandise is inspected before an approved refund is issued. Please review our complete Returns and Refunds Policy for eligibility, processing, and applicable return terms.
How do I return an item?
It's easy to get started. Complete our Return Authorization Request Form with your order details and the item you wish to return. Our Customer Service team will review the request and provide the appropriate return instructions. Please wait for your Return Authorization number and instructions before sending merchandise back.
Do you offer exchanges?
Need a different size, side, color, or product? The fastest way to get the correct item is to place a new order for the replacement while separately initiating a return for the original item.
This allows the replacement order to enter our normal processing workflow without waiting for the original product to be shipped back, received, inspected, and refunded. Keeping the two transactions separate also makes order tracking, billing, and refunds easier to manage.
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Order your replacement: Place a new order for the correct item, subject to availability and normal processing times.
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Return the original: Submit a return request for the original item and follow the Return Authorization instructions provided.
OrthoTape processes replacement purchases and original returns separately rather than performing direct exchanges. Original items must meet the applicable return-condition requirements, and any approved refund is processed under our Returns and Refunds Policy.
If OrthoTape sent the wrong item or the product arrived damaged or defective, please contact Customer Service so the issue can be reviewed under the appropriate claims process instead of an ordinary size or preference return.
What if my product is defective or damaged?
If your order arrives damaged, contains the wrong product, or is missing components, please email help@orthotape.com within 5 business days of delivery whenever reasonably possible. Include your order number, a brief description, and relevant photographs when available. Retain the product and original packaging while the issue is reviewed.
If a product develops a possible manufacturing defect after delivery, contact us when you discover the problem. Approved claims are handled according to the applicable Returns and Refunds Policy, manufacturer warranty, and applicable law. The requested reporting timeframe for delivery problems does not eliminate rights or remedies that applicable law protects.
What quality certifications do your products have?
Product standards, regulatory documentation, and certifications vary by manufacturer and item. If your hospital, clinic, or purchasing department requires specific documentation, email help@orthotape.com with the product name or SKU and the certification or standard you need verified. We can review the applicable manufacturer information rather than making a general certification claim for every product.
What is the shelf life of the casting tape?
Shelf life varies by manufacturer, resin formulation, packaging, and storage conditions. Keep unopened casting materials in the storage conditions specified by the manufacturer, typically away from excessive heat, moisture, and direct sunlight. Check the product's expiration or use-by information, where provided, and follow its instructions for storage and use. For product-specific shelf-life questions, contact us with the brand and SKU.
Technical Support
Do you provide training or application support?
We can assist with product specifications, manufacturer's application instructions, and general product information. Orthopedic casting, fitting, and treatment decisions should be handled by appropriately trained healthcare professionals. For formal clinical training and continuing education, consult the relevant professional organizations or training providers. You can email help@orthotape.com with product-related questions.
Can you provide product samples?
Samples may be available for qualified hospitals, clinics, medical practices, universities, and healthcare professionals. Please email sales@orthotape.com with your organization, products of interest, and intended evaluation needs. Sample availability is subject to review.
Contact & Support
How can I contact customer service?
For help with an existing order, shipment, cancellation, return, refund, or product problem, please email help@orthotape.com. Email allows our team to review order records, photographs, and previous correspondence and provide clear written assistance.
You can also use Apollo, our AI website chat assistant, for product questions and routine information. Apollo is available outside normal office hours. Our human Customer Service team reviews website conversations during staffed business hours, normally Monday through Friday, approximately 9:00 AM–2:00 PM Eastern Time, subject to staffing and holidays, and follows up by email when personal assistance is needed.
Telephone service is primarily reserved for placing new orders, rather than handling problems with existing orders. Please see our Contact page for additional information. We do not guarantee immediate human chat transfers or a specific email response time.
Do you have a technical support line?
For product specifications, manufacturer instructions, and general technical product questions, email help@orthotape.com with the product name or SKU. We do not offer a dedicated live technical-support telephone line for existing-order or product-service issues. For medical treatment, cast fitting, brace adjustments, or urgent clinical concerns, please contact the treating healthcare professional.
Additional Information
For further information, please review our Terms of Service, Shipping Policy, Returns and Refunds Policy, and Privacy Policy.