Shipping Policy Information

We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items. Always consult a physician before making a purchase. Always inspect the product on arrival to ensure the safety of the item before use.

Please double check your address at checkout. The customer is responsible for providing a correct and safe delivery address for shipping.

Most orders typically arrive in 2-5 business days depending on your location

Orders placed by 2 PM* Eastern Standard Time (EST.) will ship on the same business day Mon-Friday. Except for items from DeRoyal and DJO Exos. Exos requires an additinal 1-2 business days. DeRoyal Requires an additional 1 business day. All EXOS, OSSUR, DEROYAL, OVATOIN, WALK EASY, and ESSITY BSN products shipping internationally will require 2 additional days processing time as they cannot be shipped direct to the customer. The item must come to our SC warehouse and then it gets forwared to your location based on the shipping you paid for.

UPS and Economy shipping and delivery times are estimated delivery times (not guaranteed). These are aproximate times.

Only UPS NEXT DAY AIR has guaranteed delivery commitment times up to 9 PM depending on package volume.

UPS does not cover delays due to natural elements such as storms. No refund will be issue if there is a storm delay

Items that show delivered status.

USPS, FedEx, and UPS all use GPS location services to identify where a product is delivered. Customers are responsible for making sure their porch or address is a safe location to leave a package. If an order shows it was delivered by USPS, UPS, or FEDEX then a claim must be filed with them to get a replacement or refund. If USPS, FedEx, or UPS deny the claim we cannot honor the replacement or refund of the product as GPS shows a confirmed delivery. At that point you will need to report to the police the issue of theft. Customers must inspect all packages within 5 days and report any suspected damage during shipping. After this time period, we reserve the right to not honor any warranty claims of damage during shipping.

NEW- Order is awaiting processing.

Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F.

Orders and tracking are not updated on the weekend

** ALL FEDEX SERVICES are only in transit on BUSINESS DAYS (Monday - Friday).

When counting the transit time, the first day is not counted, as it is the pickup day. The count begins after the pickup day.

Examples:

#1 (You order Monday by 2 PM EST. This order will ship Monday. You chose 2DAY. This will arrive on Wednesday by end of the day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 4 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of the day.

#2 (You place an order on Friday before 2 PM EST Using Overnight. This would arrive on Monday by the end of day.) Saturday service is available to some locations, please call for a quote

Customer is responsible for all Customs Duties Tax on imports. Your country may charge a tax on imported items.

Customers will need to pay brokerage fees and taxes on imports at the time of receipt of the package.

Due to Covid 19 please allow additional processing time.

Note: Products may be consolidated to ensure the quickest shipping at no extra cost to you the customer. Consolidating the product means taking the product out of its original boxing to fit into an appropriate size package to keep costs down.