Please double check your address at checkout. The customer is responsible for providing a correct and safe delivery address for shipping.
Most orders typically arrive in 2-5 business days depending on your location
Orders placed by 2 PM* Eastern Standard Time (EST.) will ship on the same business day Mon-Friday. Except for items from DeRoyal and DJO Exos. Exos requires an additinal 1-2 business days. DeRoyal Requires an additional 1 business day. All EXOS, OSSUR, DEROYAL, OVATOIN, WALK EASY, and ESSITY BSN products shipping internationally will require 2 additional days processing time as they cannot be shipped direct to the customer. The item must come to our SC warehouse and then it gets forwared to your location based on the shipping you paid for.
UPS and Economy shipping and delivery times are estimated delivery times (not guaranteed). These are aproximate times.
Only UPS NEXT DAY AIR has guaranteed delivery commitment times up to 9 PM depending on package volume.
UPS does not cover delays due to natural elements such as storms. No refund will be issue if there is a storm delay
Items that show delivered status.
USPS, FedEx, and UPS all use GPS location services to identify where a product is delivered. Customers are responsible for making sure their porch or address is a safe location to leave a package. If an order shows it was delivered by USPS, UPS, or FEDEX then a claim must be filed with them to get a replacement or refund. If USPS, FedEx, or UPS deny the claim we cannot honor the replacement or refund of the product as GPS shows a confirmed delivery. At that point you will need to report to the police the issue of theft. Customers must inspect all packages within 5 days and report any suspected damage during shipping. After this time period, we reserve the right to not honor any warranty claims of damage during shipping.