Privacy Policy

Last Updated: February 25, 2026

K10 Medical Supply LLC d/b/a OrthoTape.com ("OrthoTape", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit OrthoTape.com, place an order, contact us, or otherwise interact with our services. This policy updates and replaces our prior privacy policy (previously updated December 23, 2025).

1) Information We Collect

1.1 Information you provide to us

Order and account information: name, shipping/billing address, email address, phone number, and order details.
Payment information: payment method details needed to process payment. We do not store full credit card numbers on our servers; payments are processed by our payment processors.
Customer support communications: emails, messages, and written correspondence you send us, including attachments such as photos/videos you provide for returns, warranty, or damage claims.
Newsletter/marketing opt-ins: email address and preferences if you choose to subscribe.
SMS/text message opt-ins: mobile phone number if you choose to subscribe to SMS/text message marketing. Your mobile opt-in information will not be shared with or sold to third parties for their own marketing purposes. We will only use your mobile number to send you the text messages you have requested and for order-related transactional messages. Opt In here: https://orthotape.com/pages/sms-signup

1.2 Information collected automatically

When you visit our website, we may automatically collect information about your device and how you use our site, including:

IP address, approximate location (city/state/country), browser type, device type, operating system, and device identifiers
Pages viewed, links clicked, time spent on pages, referral/exit pages, and interaction data
Error and diagnostic data to help maintain and improve site performance

This aligns with the types of data described in our prior policy (device/system information, usage data, error data, and analytics).

1.3 Cookies, pixels, and similar technologies

We use cookies and similar technologies (e.g., pixels/tags) to operate our site, remember preferences, prevent fraud, measure performance, and understand how visitors use our website. We may use third-party analytics tools (such as Google Analytics) and advertising/measurement tools that set or read cookies and collect usage information. You can control cookies through your browser settings and, where available, our site cookie settings. Please note: blocking cookies may impact site functionality.

1.4 Information from other sources

We may receive information from service providers, advertising partners, and public/business directories (e.g., business contact databases) to help keep our records current, prevent fraud, and improve our services, consistent with applicable law.

2) How We Use Information

We use personal information for purposes that include:

Order processing and fulfillment: process payments, ship orders, provide tracking, and handle returns/refunds.
Customer support: respond to inquiries, provide return/warranty instructions, and verify identity to protect customers from fraud.
Service improvement: analyze site usage, troubleshoot errors, test new features, and improve user experience.
Marketing (optional): send newsletters, promotions, surveys, or other communications via email or SMS when you opt in. You can unsubscribe at any time.
Security and fraud prevention: detect, investigate, and prevent fraud, unauthorized access, abuse, and security incidents.
Legal compliance: comply with laws, regulations, and lawful requests, and enforce our Terms & Conditions and other policies.

Unless otherwise indicated, you are not legally required to provide personal information; however, we may be unable to provide certain services (such as fulfilling an order) without it.

3) How We Share Information

We do not sell your personal information in the ordinary sense of "selling" it for money. We do not share, sell, or rent mobile phone numbers or SMS opt-in information to third parties for their own marketing purposes. We may share other personal information in the following situations:

3.1 Service providers and processors

We share information with vendors and service providers who perform services for us, such as payment processing, shipping/carriers, order fulfillment, customer support tools, analytics, email/SMS delivery platforms, marketing platforms, fraud prevention, and hosting. These providers are contractually obligated to use information only to perform services on our behalf and are prohibited from using or sharing your information for their own purposes. SMS service providers may only use your mobile number to deliver messages on our behalf and may not share your mobile opt-in information with other companies.

3.2 Legal, safety, and policy enforcement

We may disclose information if we believe disclosure is necessary to: (a) comply with law, regulation, subpoena, court order, or lawful request; (b) protect the rights, property, or safety of OrthoTape, our customers, or the public; (c) detect or prevent fraud, theft, security issues, or misuse; or (d) enforce our Terms & Conditions, Returns Policy, or other agreements.

3.3 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, subject to applicable law.

3.4 With your direction/consent

We may share information with third parties when you direct us to do so or consent to the sharing.

4) Chargebacks, Disputes, and Evidence Documentation

To prevent fraud and resolve disputes, we may retain and use order records, delivery/tracking confirmations, customer communications, and any photos/videos you provide (for example, for shipping damage, defect, or warranty claims). If a chargeback or dispute is initiated, we may share relevant documentation with payment processors, card networks, and financial institutions to contest illegitimate disputes and comply with network rules.

5) Your Choices

5.1 Marketing communications

You can opt out of promotional emails at any time by using the unsubscribe link in the email. You can opt out of SMS/text messages at any time by replying STOP to any text message you receive from us. Transactional messages (e.g., order confirmations, shipping updates) are not marketing and may continue as needed to service your order.

5.2 Cookies

You can manage cookies via your browser settings and, where available, our site cookie settings. Some third-party tools may also offer opt-out mechanisms.

5.3 Access and updates

You may request updates to certain account information by contacting us. For security, we may need to verify your identity before making changes.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, prevent fraud, resolve disputes, enforce our agreements, and comply with legal obligations. Retention periods vary depending on the type of data and why we collected it.

8) International Visitors

We are based in the United States. If you access our site from outside the U.S., your information may be transferred to, stored, and processed in the United States and other locations where we or our service providers operate servers. By using our site, you understand your information may be processed in these locations.

9) Children's Privacy

OrthoTape.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

10) Health & Safety Note

As a distributor/retailer of medical and orthopedic supplies, we confirm that the goods we supply are intended to be safe when properly used for their designed purpose and when customers take reasonable precautions in their use, consistent with manufacturer instructions.

11) Updates to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on this page and updating the "Last Updated" date. If we make material changes, we may provide additional notice as required by law (for example, by posting a prominent notice on our website or emailing you if we have your email address).

12) Contact Us

If you have questions about this Privacy Policy or how we handle information, contact us:

K10 Medical Supply LLC d/b/a OrthoTape.com
49 Browns Cove Road, STE 7
Ridgeland, SC 29936 USA
Email: help@orthotape.com
Phone: (800) 580-9887