Try to return your item within 60 days. If it is unused, please let us know and we will still be happy to take it back after this time period as well.
Please fill out the above return form and we will issue you an RA# with return instructions within 1-2 business days.
** WARRANTY ITEMS** If you have a problem with any product, we are happy to help you!
We guarantee our items to work or your money back with photo proof of failure. If the product fails you, send a clear quality video or photo and we will replace it or refund you 100% if we are at fault. Customer error or damage is not included in the policy.
For products damaged in shipping, a clear photo of the product damage along with a photo of the packaging is required to file a claim. No refund or replacement will be provided if you throw away the packaging or product.
Please send us a video or photo of the issue to help@orthotape.com
We will be happy to replace it or give you a full refund if is proven we are at fault!
Items that were shipped by free shipping will have a 20% restocking fee as shipping is really not actually free and we incur a cost from the shipping company to bring the item to you, the cost will be deducted from the refund.
ALL EXOS, DeROYAL, and DJO Products have a 20% restock fee per manufacture. The manufacture charges us 20% to return these items.
The customer is responsible for return shipping costs.
USPS, FedEx, and UPS all use GPS location services to identify where a product is delivered. Customers are responsible for making sure their porch or address is a safe location to leave a package. If an order shows it was delivered by USPS, UPS, or FedEx then a claim must be filed with them to get a replacement or refund. If USPS, FedEx, or UPS deny the claim we cannot honor the replacement or refund of the product as GPS shows a confirmed delivery. At that point, you will need to report to the police the issue of theft.
Authorized Dealer | 6-Month Manufacture Warranty
OrthoTape.com is an authorized dealer of these products and guarantees their authenticity and craftsmanship. Unlike eBay and Amazon who sell either a knock-off brand or an out-of-date item. We get our products directly from the manufacturer as an authorized dealer. We also back our products with great customer service. You always have someone you can call!
800-580-9887 M-F 9:30 – 4 PM EST.
