We ship to anywhere in the world. To find out the cost and transit time, we recommend adding the necessary items to the cart and beginning the checkout process for the most accurate information. You can change the country to your location and it will give you a shipping quote at checkout.
We ship super fast, so please email help@orthotape.com or call us right away if you need to cancel or change an order: 800-580-9887
Most orders typically arrive in 3-4 business days even with economy or free shipping. We want you to be happy!
Shipping Schedule:
Orders with UPS Next Day Air and 2nd Day Air placed by 2 PM Eastern Standard Time (EST) will ship on the same business day, Monday-Friday. The exception is Exos or DonJoy bracing items.
UPS Ground and Economy shipping may ship the following business day (NOT SAME DAY), depending on the volume of orders as well as holidays. UPS and Economy delivery times are estimated delivery times (not guaranteed).
UPS 2nd Day and Next Day have guaranteed delivery commitment times up to 9 PM depending on package volume. However, winter storms and strong thunderstorms may cause delays that are not covered by UPS or USPS.
We process orders Monday - Friday. We are closed on Saturday and Sunday.
Orders placed after 2 PM EST ship out the following business day Mon-Fri.
Please note: DeRoyal and DonJoy (DJO) items have a 1 to 2-day delay before the product is shipped out.
UPS Shipping Service Policy
OrthoTape offers expedited shipping options through UPS to get your products to you as quickly as possible. Please review the following important information about our UPS shipping services:
Next Day Air Service
UPS Next Day Air delivery is guaranteed by UPS as long as there are no weather conditions, flight delays, or other circumstances beyond their control that impact delivery. While we ship your order promptly to meet Next Day Air standards, the delivery guarantee is subject to UPS's terms and conditions.
2nd Day Air Service
Please note that UPS no longer guarantees 2nd Day Air delivery times. While we make every effort to ensure your package arrives within the estimated timeframe, delivery dates for 2nd Day Air shipments are estimates only and are not guaranteed by UPS.
Service Guarantee Information
For complete details about UPS service guarantees, terms, and conditions, please visit ups.com or contact UPS directly.
OrthoTape Late Delivery Refund Policy
Because UPS does not guarantee certain shipping services, OrthoTape has established the following customer refund policy for late deliveries:
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Next Day Air: If your Next Day Air package is delivered late, you will receive a $10 refund
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2nd Day Air: If your 2nd Day Air package is delivered late, you will receive a $5 refund
To request a late delivery refund, please contact our customer service team with your order number and tracking information. We will verify the delivery date and process your refund promptly.
Our Commitment
OrthoTape is committed to shipping all orders as quickly as possible. We cannot control carrier delays, but we will always work with you to ensure your satisfaction with our service.
Returns & Exchanges:
We do not offer direct exchanges. If you need a different size or item, we recommend placing a new order right away — you do not need to wait for your return to be processed first. This is the fastest way to get the correct product to you. Simply submit a separate return request for the original item through your order status page.
Products must be returned within 60 days of purchase and in new, unused condition. Start a return here: https://orthotape.com/pages/returns
Delivery and Package Responsibility:
USPS and UPS use GPS location services to identify where a product is delivered. Customers are responsible for ensuring their porch or address is a safe location to leave a package. If an order shows it was delivered by USPS or UPS, a claim must be filed with them to get a replacement or refund. If USPS or UPS deny the claim, we cannot honor the replacement or refund of the product as GPS shows a confirmed delivery. At that point, you will need to report the issue of theft to the police.
Customers must inspect all packages within 5 days and report any suspected damage during shipping. After this time period, we reserve the right to not honor any warranty claims of damage during shipping. Please provide a clear photo of the damage along with a photo of the packaging to file a claim. No refund or replacement will be provided if the packaging or product is discarded.
Restocking Fees:
Items shipped with free shipping will have a 20% restocking fee, as shipping is not actually free, and we incur a cost from the shipping company. This cost will be deducted from the refund.
All EXOS, DeROYAL, and DJO Products have a 20% restock fee per manufacturer. The manufacturer charges us 20% to return these items.
For questions or concerns, contact us at help@orthotape.com
